Refund Policy
At Sakas Delivery Company, we strive to provide reliable and timely delivery services. If you are not fully satisfied with our delivery service, we are here to help. Please read our refund policy carefully to understand your rights and how to request a refund.
1. Eligibility for Refunds
Refunds are available if Sakas Delivery Company fails to deliver your package within the agreed delivery timeframe, or if the delivery is made to the wrong address due to our error.
Refunds are not provided for delays caused by factors beyond our control, such as weather conditions, customs clearance, or incorrect information provided by the customer.
If the package is lost or damaged due to our negligence, you may be eligible for a full or partial refund upon verification.
2. Refund Request Process
To request a refund, please contact us within 7 days of the scheduled delivery date at sakasdelivery@gmail.com with your order details and a description of the issue.
Include any supporting documents such as delivery receipts, tracking information, or photos of damaged goods if applicable.
Our customer support team will review your request and respond within 5 business days.
3. Conditions for Refunds
Refunds will only be processed after verification of the delivery issue.
If the delivery was attempted but failed due to incorrect or incomplete address information provided by the customer, no refund will be issued.
Refunds will be issued using the original payment method unless otherwise agreed.
4. Refund Timeframe
Once approved, refunds will be processed within 14 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Non-Refundable Situations
Refunds are not provided for customer cancellations after the delivery process has started.
Refunds are not applicable for delays or issues caused by third-party carriers or customs authorities.
Packages returned due to customer refusal or unavailability are not eligible for refunds.
6. Exchanges and Rescheduling
If your delivery was unsuccessful, we may offer to reschedule the delivery at no extra cost instead of a refund.
Please contact us promptly to arrange rescheduling.
7. Contact Us
If you have any questions or need assistance with a refund request, please contact our support team:
Email: sakasdelivery@gmail.com
